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Important questions and answers

When you book with, you don’t actually book a specific car, but a vehicle category. Then, when you go to pick up your car, you’ll often have a choice of cars in that class. If you 100% want a specific car, you’ll have to make this request directly to the rental company once your booking has been made. They’ll be happy to assist you – however it will depend on availability at your pick up location. If the exact make or model of vehicle you saw during the booking process is not available, you’ll get an equivalent alternative.

In most cases, hire cars can be driven outside the country of pick up. More information can be found in the Rental Conditions on the search results page.

When you book with, your reservation is submitted to the rental brand that you chose. Once it’s confirmed, you’ll receive an email letting you know, including your rental voucher – this usually happens within a few hours. You’ll need this voucher to pick up the car. If you don’t receive your voucher, please contact us.

You can use a number of payment methods to book the car, but currently you need to present a credit card when you pick up the car. If you don’t provide a credit card at the rental desk, the car rental company reserves the right not to deliver the car, and can’t be held responsible.

For booking, you can use a number of different credit and debit cards. Unfortunately we don’t accept payment by American Express, however when you’re asked to present a credit card at the car rental desk, they may accept American Express. Car rental agents require a credit card in the driver's name. This is because a deposit is required which is not collected by the credit card until the car is returned. In certain countries are required two credit cards in case of rental of groups of larger vehicles. Always check that the credit card has enough credit when you pick up the car. The approved amount generally corresponds to the insurance and fuel, but varies depending on the size of the vehicle, the age of the driver, the rental agent, the length of rental and the retreat of the vehicle. If you don’t produce a credit card when you pick up the car, it isn’t possible to get a refund. So make sure you bring a credit card!

Are you looking for inspiration for your next trip?

Cheap car rental comparison of leading and small car hire companies to find you the best deals

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